Our Translations Quality Charter
The Luxemburg-based translation company Tradulux translates all kinds of technical, commercial and financial documents, and equally deals with translations of all types of multilingual pages, translations of websites, etc.
The translations are always carried out with respect for deadlines and with the guarantee of the highest-quality work. This is why, for your satisfaction, Tradulux translation agency commits to the following:
- Your call will be dealt with immediately.
- Our brochures will be sent to you within 24 hours.
- Our quotes will be submitted within an hour of your request.
- Our quotes will detail every component of the service offered (cost, deadlines, supplementary charges, etc.).
- The same contact partner will accompany you throughout the service period.
- You will enjoy the services of a specialized translator for your translation, who will translate only into his or her native language.
- You will have access to information throughout the entire translation process.
- The translation will be completed and delivered to you by the agreed deadline.
- Translations will be proofread by professional translators/ proofreaders.
- Invoices will be clear and detailed.
- Professional confidentiality is systematically respected.
- Our translators and proofreaders are recruited through a process guaranteeing a maximum level of quality.
- The performance of our translators is regularly evaluated.
- Operational databases, proprietary files and programs and client files are securely stored. We create translation memories for you.
- Your satisfaction will be evaluated through surveys.
- All complaints will be handled and receive a response within 48 hours.