Our Translations Quality Charter
The translations are always carried out with respect for deadlines and with the guarantee of the highest-quality work. This is why, for your satisfaction, Tradulux translation agency commits to the following:
- Your call will be dealt with immediately.
- Our brochures will be sent to you within 24 hours.
- Our quotes will be submitted within an hour of your request.
- Our quotes will detail every component of the service offered (cost, deadlines, supplementary charges, etc.).
- The same contact partner will accompany you throughout the service period.
- You will enjoy the services of a specialized translator for your translation, who will translate only into his or her native language.
- You will have access to information throughout the entire translation process.
- The translation will be completed and delivered to you by the agreed deadline.
- Translations will be proofread by professional translators/ proofreaders.
- Invoices will be clear and detailed.
- Professional confidentiality is systematically respected.
- Our translators and proofreaders are recruited through a process guaranteeing a maximum level of quality.
- The performance of our translators is regularly evaluated.
- Operational databases, proprietary files and programs and client files are securely stored. We create translation memories for you.
- Your satisfaction will be evaluated through surveys.
- All complaints will be handled and receive a response within 48 hours.